PRIVACY POLICY

Any and all information entered into this site is used to complete orders and notify our customers of sales and new products, if they have chosen to be on our mailing list. We care about your privacy. We only send emails to customers that want to hear about our discounts, new products, or are in need of assistance. We shop on-line too and understand your concerns. Our shopping cart and your information is protected and secured by 128 bit SSL Encryption. If you need some peace of mind give us a call. We enjoy hearing from our satisfied customers, if your not satisfied, we'll do everything we can to make your experience with us a good one.

We do not sell any of your information to third parties. Nor do we use your information for any purpose other then making your shopping experience with us safe, easy, and accurate.

BASIC RETURNS

Please notify Customer Service within 10 days upon the arrival of unwanted/unsatisfactory merchandise. Returns will not be accepted after 30 days of the initial shipment. This includes and is not limited to items which are ordered in the incorrect size, quantity, and item. Correspondence via phone and email will only be accepted. The customer's email must contain the first and last name which appears on the credit card used to place the order, an order number, item name(s) and the nature of the return. If a reply email is not received by the customer within 24 hours the customer should call ASAP to receive return instructions.

We must receive the item(s) within 20 days of being notified of the return. Once we receive the item(s) it will be evaluated to ensure it is new, and un-used. For returns which qualify for a refund, a credit will be applied to your credit card for the original amount of the item(s) minus the original shipping charges and a 15% restocking fee. To exchange an item(s) or receive store credit the restocking fee will be waived. To receive store credit / exchange we must be notified of the nature of the return within 10 days via an approved method of correspondence. We must receive the item(s) within 20 days of being notified of the return. Returns will not be accepted after 30 days of the initial shipment. Once the item(s) are approved for store credit the customer will be issued store credit minus the original shipping fees. Once the item(s) is approved for an exchange the new item will ship as soon as possible. Store credit / exchanges do not include incoming or out going freight. We do not pay incoming or out going freight on basic returns. Sorry there are no returns on sale items.

DAMAGED / INCORRECT ITEMS

Please notify us within 10 days upon the arrival of damaged or incorrect merchandise. Returns will not be accepted after 30 days of the initial shipment. Correspondence via phone and email only will be accepted. If a reply email is not received within 24 hours the customer should call ASAP to receive return instructions. Your email must contain the first and last name which appears on the credit card used to place the order, an order number, nature of damage, and name of item(s) which are damaged / incorrect. For damaged or incorrect items you will be issued a paid shipping return form. We must receive the items within 20 days of being notified of the return. Once we receive the merchandise it will be evaluated to ensure the condition is new, and unused, and damaged or defected in the way described. After we have determined the items qualify for replacement we will ship the correct items without any shipping fees.

SALES TAX

It is very important to US that your order is processed correctly. We are required to collect tax on all sales made within the state of Texas. If you have questions about the tax rate on your invoice, please contact us.

CONTACT INFORMATION

ORACLife, LLC
4900 Falcon Mill Rd, Suite 516
Arlington, TX 76001